Product

• What is Online Support Assistant?
  The Online Support Assistant offers our customers an option to use the Internet as their interface with Fuji Xerox, either in terms of a source of knowledge for self-help or as a means of contacting Fuji Xerox for support via email. The site offers a user-friendly knowledge base, searchable by product models, fault codes, and keywords. Customers can gain access to a broad range of support information such as product specifications and links to other important resources. Please click the Online Support Assistant for details.
   
• How can I download Fuji Xerox product drivers?
  Please click "Driver Download" from the "Download" section or visit Online Support Assistant, choose "Hong Kong" under "Country Region / Selection", then select "Drivers Download" on your left hand side. 
   
• How can I get health or safety information regarding Fuji Xerox materials or products?
  Please click the Product and Material Safety for details or contact Fuji Xerox Customer Attention Centre on 2513-2513.

Billing Service

• Whom can I contact for invoice enquiry?
  Please contact Fuji Xerox Customer Attention Centre on 2513-2513 or click the View Various Invoice Samples for details.
   
• How can I report the meter reading?
  1. By fax - complete the Meter Reading Form and fax it to 2513-1170
  2. By email - fxhk.meter@hkg.fujixerox.com
  3. By phone - Fuji Xerox Customer Attention Centre on 2513-2513
  4. By Internet - complete the Report Meter Reading e-form
   
• How can I update billing address and/or machine location?
  Please complete the Update My Account Profile e-form or contact Fuji Xerox Customer Attention Centre on 2513-2513
   
• How can I apply auto pay service?
  Simply fill in the Apply Auto Pay Service form and mail it to Finance Department, at 8/F., Cityplaza 3, 14 Taikoo Wan Road, Quarry Bay, Hong Kong or contact Fuji Xerox Customer Attention Centre on 2513-2513
   
• What is the bank account no. for settling Fuji Xerox payment?
  HSBC: 567-170865-001
  Standard Chartered Bank: 411-0-651-395-6

Others

• How to handle my used Fuji Xerox's toner cartridge?
  We will arrange our delivery team to collect Fuji Xerox's used spare parts and waste consumables of printing and copying machines, such as toners, cartridges, CRU, and fuser oil bottles, from your site. Please contact our Customer Attention Centre on 2513-2513 to make arrangements for collection.                                                                                                        
• Whom can I contact for complaint or compliment?
  Please contact our Manager of Quality and Customer Satisfaction, Ms. Katherine Lau on 2513-2513 or email at fxhk.qcrm@hkg.fujixerox.com
   
• Where is Fuji Xerox showroom?
  Fuji Xerox Knowledge Sharing Centre demonstrates the latest document knowledge management solutions.  It is located at:
  8/F., Cityplaza 3
  14 Taikoo Wan Road
  Quarry Bay, Hong Kong