From pre-sales consultation, project implementation to the entire business process execution, our service team is committed to delivering outstanding services for boosting your business development.

Customer Technology Investment Protection

One-stop Customer Attention Centre

• Daily enquires, user training applications, consumables, paper and supplies orders are handled via hotlines, fax and emails
• Second-line technical support for direct forwarding of calls to technical experts for solving issues from software, hardware, system connectivity, printing, driver setup to document printing
• Enquiries and service requests can also be made via telephone (2513-2513), voice mails, facsimile, or email hkcac@hkg.fujixerox.com at anytime convenient to you

Service Support Hours

• For better planning of toner quantity without wasting space to stock up too much toner, you can simply call our Customer Attention Centre to place your toner order request
• Upon receiving your request, toner will be delivered to your office within two working days or at a predefined date for outskirts area
• This applies to both black & white and colour products

Quality Parts and Consumables Support

• Spare parts and consumables support using only the highest quality genuine goods

Strong Spare Parts and Consumables Support

• Fast response time when delivering spare parts by using dedicated service depots
• Fuji Xerox service delivery crew provide efficient access to spare parts, maximizing machine up-time

• Installation of hardware/solutions, customer training, and ongoing support for Fuji Xerox products and equipment
• Third party equipment, server, solutions support on project basis

Optional Services

• Optional services such as engineer on-site standby, engineer off-site standby, customer training, short-term equipment rental, and emergency calls are available on a charged and pre-arranged basis. Please contact your account manager or Customer Attention Centre on 2513-2513 for details