On top of conventional onsite and phone support, Fuji Xerox’s strong online support services are composed of eKnowledge, eRecovery, eAdmin and eMonitor, which deliver 7 x 24 comprehensive supports for identifying and resolving any issue in a more efficient way. Thus minimizing unwanted downtime that impairs your productivity.
eKnowledge
- 24-hours a day, 7-days a week through-the-year online service support
- User-friendly self-help product knowledge base with step-by-step instructions
- Intelligent “Solution Search” feature searchable by specific models, keywords, error codes and FAQs
- Thoughtful FAQs are designed to provide speedy and straight-to-the-point hints and tips
- Latest downloadable drivers and software
- Regularly updated with Fuji Xerox products and information
- To learn more about Online Support Assistant
eRecovery
- Cutting-edge online remote support tool initiated on the customer side to ensure security of company information
- Our support team analyzes the operation status of customer’s machines via Internet. Customer workstations are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues
eMonitor * (to be launched soon)
- Proactive and innovative maintenance concept with connections to our command centre
- Real-time access to the current status, performance history and repair details of your machine
- Active remote monitoring of the health status of machine to identify any potential issues and ensure your machine is always in the best condition
* Applicable to production printing machines only
eAdmin # (to be launched soon)
- Remote meter reporting – To save user’s time on meter reporting procedures
- Fault code reporting – For faster reference to relevant information on eKnowledge on the user’s part and quicker identification and handling of issues on technician’s part
- Low toner/ consumables alert – Customers can replace or order their toner or consumables in time
# Applicable to Document Messaging Platform (DMP) based office multifunction machines only
All Internet connections are protected with SSL protocol and 128-bit encryption technologies to safeguard your business data.
