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Total Satisfaction Guarantee

At Fuji Xerox Hong Kong, we are committed to the highest quality in the design, manufacture and service of everything we sell. We measure our success by one standard: total customer satisfaction.

Taking this commitment one step further, we can now offer an exclusive Fuji Xerox Equipment Total Satisfaction Guarantee*.

If you are not satisfied with your Fuji Xerox equipment**, at your written request Fuji Xerox Hong Kong will replace it, at no charge, with an identical model or a machine with comparable features and capabilities.

The term of the Fuji Xerox Equipment Total Satisfaction Guarantee is three years from equipment delivery. If the newly delivered equipment is leased by Fuji Xerox for more than three years, our guarantee will apply during the entire term of your Fuji Xerox Hong Kong financing.

At Fuji Xerox, the proof of our quality is our customers' total satisfaction.

* This guarantee applies to Fuji Xerox equipment acquired by the customer from Fuji Xerox Hong Kong (FXHK) and serviced by FXHK in Hong Kong or Macau.

** This excludes certain Fuji Xerox printers and digital production systems.  Fuji Xerox reserves the right to amend the excluded products list without prior notice.  Final terms and conditions are subject to signed contracts.


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