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Fuji Xerox (Hong Kong) introduces industry-leading AI and robotic technology

Cutting-edge process automation solutions pave the way for enterprises digital transformation

Hong Kong - February 28, 2018- As the most reliable ICT partner, Fuji Xerox (Hong Kong) supports enterprises innovation continuously. Artificial Intelligence (AI) has become the initial momentum of global technologies development. Research found that 65% of business executives consider AI as a game changer of business performance and revenue, which would free employees from tedious tasks[1]. Grasping new technologies enhances efficiency and speed up daily operation. By inventing AI and robotics related process automation solutions, Fuji Xerox (Hong Kong) helps enterprises capturing more market opportunities brought about by digital transformation, reflecting its mission of making a continuous effort on enterprise innovation.

The same study also revealed more than 54% of executives agreed AI solutions implement in their business have already increased productivity. Tools like chatbot and dynamic indexing enable business process and services automation, as well as enhance customer satisfaction.

To archive a multiplier effect on digital transformation, Fuji Xerox (Hong Kong) introduced AI and robotics solutions which help releasing customer potential, as well as becoming the first mover in the market.

“AI and related process automation is the future direction,” said Herbert Hui, Managing Director, Fuji Xerox (Hong Kong). “Entering 2018, we are going to launch new solutions to respond to the strong customer demand and keep pace with technological and market development.” 

 

I. HRM: Enhancing efficiency by robotic automation

Technology boosts up Human Resource Management (HRM) efficiency is highly recognized. Enterprise could improve internal governance structure via Employee Self Services(ESS), the new service launched by Fuji Xerox (Hong Kong). Customer can make use of chatbot via a mobile device and Fuji Xerox Smart Device to check annual leave record and manage expenses. For instance, the digital document submission process is no longer required additional staff resources and thus 30 man hours of workforce saving are expected for each month.

The new Human Resource Information System (HRIS) also enables concepts of Robotic Process Automation (RPA) and Business Intelligent (BI), which enhance company’s talent management standard. The systems help to collect data such as attendance records, expenditure, and business performance. By blending interactive chatbot features, management could obtain insight for operation optimization easily. E-Recruitment also plays an essential role for a seamless transition, and BI tools help the manager of the human resources department facilitating on-the-job training, as well as accelerating the recruitment procedures.

 

II. Dynamic Inbound Document Capturing – The only blended robotic business process outsourcing services in market

Fuji Xerox (Hong Kong) brings customers the Dynamic Indexing solutions, the first in the market Robotic Process Automation (RPA) technology raising efficiency, accuracy, and data security significantly. Enterprises may outsource their inbound document process like credit card application and insurance policy issuance or make use of Fuji Xerox multi-function document management platform, along with intelligent freeform recognition, OCR, dynamic data dissection and indexing with RPA platform to streamline their data capturing process.

Dynamic Data Dissection & Indexing ensures the utmost protection on sensitive personal information by preventing any personnel from accessing the document content. It is particularly important for highly regulated industries like Banking and Insurance. RPA tool improves efficiency significantly and data integrity from human error. An analytic tool track and trace present customer activities with KPIs and data insights meticulously. Enterprise can further accelerate digital transformation by streamlining business process and strategy.

“Robotic Process Automation (RPA) could help to shorten the time of traditional process, along with manpower and workload minimization in digital workplace,” said Alan Chan, Director of Global Services Business, Fuji Xerox (Hong Kong). “Business Process Automation (BPA) provides countless benefit, which takes enterprise to another level of efficiency and data security.”

 

III. The upgraded Xpress: Full digitalization of document management

Electronic document management is essential for daily operation and compliance. However, employee invariably holds different views and methodology on file naming and storing rules, which is one of the obstacles for long-term and sustainable development.

Fuji Xerox (Hong Kong) deliver new Xpress efiling and Docuwork with AI and robotic functionality. Multi-function device (MFD) helps employee store document to a designated location, which is under a pre-set approval flow by one-press key. The platform provides standard workflow for streamlining reports handling and unified file naming, as well as finding stored files by relevant attributes and keywords.

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With the aid of AI and robotic, Xpress Support set a new stage for technical services. In the event of any MFD failure reported, users can reserve the repairing service simply through the one-touch support mobile app Xpress Support. Customer can hassle free of complicated confirmation process. Prompt response is guaranteed with no down time. New Chatroom function enables customer to stay connected and to follow up the case with the sales representative.

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“By integrating with mobile and AI technology, we can check and repair customer document management platform promptly, which reduce downtime and improve productivity,” said Jon Chung, Director of Marketing, Fuji Xerox (Hong Kong). “Chatbot application shows every sign of maturity in FSI and public transport operator. Our company has been working on AI and process automation solutions closely. We are devoted to improve application and customer experiences.”

 

[1] Source: PwC Consumer Intelligence Series: Bot Me, 2017

 

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AI and related process automation is the future direction,” said Herbert Hui, Managing Director, Fuji Xerox (Hong Kong). “Entering 2018, we are going to launch new solutions to respond to the strong customer demand and keep pace with technological and market development.”  

 

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“Robotic Process Automation (RPA) could help to shorten the time of traditional process, along with manpower and workload minimization in digital workplace,” said Alan Chan, Director of Global Services Business, Fuji Xerox (Hong Kong). “Business Process Automation (BPA) provides countless benefit, which takes enterprise to another level of efficiency and data security.” 

 

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“Chatbot application shows every sign of maturity in FSI and public transport operator. Our company has been working on AI and process automation solutions closely. We are devoted to improve application and customer experiences.” said Jon Chung, Director of Marketing, Fuji Xerox (Hong Kong).

 

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(From left) Fuji Xerox (Hong Kong) Printer Channels Director, Lee Cheung; Fuji Xerox (Hong Kong) Strategic Enterprise Business Director, Debby Chan; Fuji Xerox (Hong Kong) Global Services Business Director, Alan Chan; Fuji Xerox (Hong Kong) Managing Director, Herbert Hui; Fuji Xerox (Hong Kong) Marketing Director, Jon Chung and Fuji Xerox (Hong Kong) Corporate Quality and Sustainability General Manager, Katherine Lau toast to a successful and prosperous 2018.

 

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About Fuji Xerox (Hong Kong) Limited

Fuji Xerox (Hong Kong) Limited is your trusted information and communications technology (ICT) partner in providing leading Document Services and Communications. Established in 1964 and employing over 1,000 employees, the company provides cutting-edge ICT specializing in document management consultancy to every industry through a full range of solutions and services from multifunction devices; production printing systems; document management and workflow software; to enterprise print services, document supply chain management and business process services. For more information about Fuji Xerox (Hong Kong) Limited, please call the customer support center on (852) 2513 2513 or visit the website: https://www.fujixerox.com.hk/.

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