Service is one of the main reasons why Fuji Xerox is consistently ranked customer satisfaction No.1* in Hong Kong and we have kept the title for seven consecutive years.
Service Plus is a premium service and support platform based on four pillars:
It is designed with one purpose in mind - to ensure the smooth, continuous operation of your business' key document management solutions by delivering uptime of average above 99%# or better.
(*) Information from Annual Competitive Benchmarking Survey chartered by Market Probe (2010-2014), TNS (2015) and B2B (2016)
(**) For selected model only
#Fuji Xerox (Hong Kong) Limited achieved 99.93% uptime assurance in 2016. While Average above 99% uptime assurance is for customer offices along MTR city routes and it should not be construed as a representation by the company to any customer.
Average above 99% is the highest level of service uptime assurance in the document management market and comparable to what most server vendors offer.
Service Plus delivers what business want most of all - maximum productivity and the minimum of surprises.