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Service Plus

The secret of your success is Service Plus with Average Service Uptime Assurance 99%#.

Service is one of the main reasons why Fuji Xerox is consistently ranked customer satisfaction No.1* in Hong Kong and we have kept the title for seven consecutive years. 

Service Plus is a premium service and support platform based on four pillars:

  1. iSupport **
  2. Onsite 4-hour Recovery Commitment
  3. 24 x 7 backup centre
  4. Total Satisfaction Guarantee (TSG)

It is designed with one purpose in mind - to ensure the smooth, continuous operation of your business' key document management solutions by delivering uptime of average above 99%# or better.

(*) Information from Annual Competitive Benchmarking Survey chartered by Market Probe (2010-2014), TNS (2015) and B2B (2016)
(**) For selected model only
#Fuji Xerox (Hong Kong) Limited achieved 99.93% uptime assurance in 2016. While Average above 99% uptime assurance is for customer offices along MTR city routes and it should not be construed as a representation by the company to any customer.

What does average above 99% Uptime Assurance mean?

Average above 99% is the highest level of service uptime assurance in the document management market and comparable to what most server vendors offer.

Service Plus delivers what business want most of all - maximum productivity and the minimum of surprises. 

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